Service Center Agent I
The Service Center Agent I (SCA I) serves as a trusted ambassador of Texas Tech Credit Union, delivering exceptional member service through phone and video support channels. This role focuses on cultivating strong relationships with members by assisting member and non-member inquiries with empathy, efficiency, and professionalism. As a key contact in the Service Center team, the SCA I’s core authority lies in resolving issues, educating members on products and services, and championing a seamless phone banking experience.
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