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Personal Banker

Full time
Floydada Branch

Position Summary:

The Personal Banker plays a pivotal role in delivering exceptional member service. This position requires a professional and personable individual who possesses strong communication skills and a commitment to providing financial solutions that meet our members’ needs and create value in their lives.

Duties & Responsibilities:

  • Actively support and promote Texas Tech Credit Union’s core values of trust, respect, excellence, kindness, and stewardship
  • Serve members and employees pleasantly and professionally.
  • Greet and welcome members as they enter the lobby, ensuring a warm and inviting atmosphere.
  • Provide prompt, courteous, and efficient service to all members, addressing their inquiries, concerns, and requests in a timely manner.
  • Assist members with online and mobile banking, and other services including wires, ACH, debit and credit cards, and basic account inquiries.
  • Educate members on our various financial products and services, including checking and savings accounts, loans, credit cards, and investment options.
  • Assist in opening new accounts and guiding members through account maintenance procedures.
  • Work to achieve individual and branch loan referral goals and assist members in completing loan applications.
  • Resolve member complaints and issues effectively, escalating complex problems to the appropriate personnel when necessary.
  • Proactively identify opportunities to enhance member satisfaction.
  • Adhere to all regulatory guidelines and Texas Tech Credit Union policies to ensure compliance and safeguard members’ confidential information.
  • Follow security protocols and procedures to minimize risk and fraudulent activities.
  • Collaborate with fellow team members, including Virtual Tellers, Consumer Loan Officers, and management, to ensure a seamlessmember experience.
  • Communicate effectively and contribute to a positive work environment.

Skills & Qualifications:

  • High school diploma or equivalent; additional education in finance or related fields is a plus.
  • Two years of experience in a financial institution or similar environment preferred.
  • Must possess a service-oriented attitude and strong member service skills.
  • Ability to maintain effective communication consistently and effectively.
  • Possess excellent organizational, time management, and interpersonal skills.
  • Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
  • Commitment to upholding ethical standards, confidentiality, and compliance with regulations.
  • Ability to stand for extended periods of time and occasionally lift moderate-weight items.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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