Consumer Loan Assistant

Position Summary

The Consumer Loan Assistant (CLA) role is designed to provide a variety of administrative services and loan processing activities for his/her assigned Consumer Loan Officer(s).  This partnership allows the Consumer Loan Officer (CLO) to ensure loan quality and volume objectives are met, manage the file workflow, and provide a seamless loan process for all members.   The true value of the CLA role rests in the incumbent’s ability to create bandwidth and opportunity for the consumer lending team to help as many members as possible receive the value of a superior loan experience.

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Duties & Responsibilities

• Serve TTCU members and co-workers pleasantly and professionally in accordance with TTCU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Greet and welcome every member in a professional, TREKS manner.
• Represent Texas Tech Credit Union to all current members, vendors, business partners and future members in a courteous, professional manner and provide an example that encourages positive continued relationships and community partnerships.
• Answer member requests, inquiries, complaints, and concerns in a timely, effective, and kind manner whether received in-person, online, or by telephone.
• Assist assigned Consumer Loan Officers.
• Accurately process, fund, and book approved loans, placing emphasis on response time, quantity of applications and quality of error-free loan documentation.
• Provide efficient and responsive service to members; maintain production and service levels established by the Management Team.
• Respond to members/applicants through various communication channels and provide any needed follow-up.
• Handle applicant workflow in loan origination queues; prepare loan documents for delivery to members/applicants; verify incoming documents for completeness and accuracy.
• Open member accounts (as needed) and book and post new transactions.
• Validate and update all loan information while identifying the need for other TTCU products or services.
• Provide member and internal employee support by answering questions related to consumer products and individual member accounts, loans, and credit cards
• Provide support by redirecting internal or external customer to the appropriate resource for additional information or assistance when necessary.
• Maintain up-to-date and comprehensive knowledge on all related policies, procedures, rules, and regulations to minimize CIP and loan exceptions, protect member information, and maintain member confidence.

Skills & Qualifications

• At least 2 years of relevant experience or training in consumer banking/lending required.
• Ability to communicate consistently and effectively; skilled at managing expectations for members and business partners.
• Possess excellent organizational, time management, and interpersonal skills.
• Ability and desire to work in a fast-paced team environment, across multi-functional teams.
• Must be a strong and resourceful problem-solver possessing a keen attention to detail.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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