All Texas Tech Credit Union branches will be closed on Monday, October 12th in observance of Columbus Day.

Texas Tech Credit Union

Fraud Prevention

Protect yourself against fraud.

Fraud prevention is about spotting scams early, protecting your personal information, and taking fast action if something feels off.

Hands typing on a laptop keyboard

Quick actions if you suspect a scam.

Verify: Hang up and call us back at (806) 742 - 3606. Fraudsters can “spoof” phone numbers.

Pause: Don’t click. Don’t reply. Don’t send money.

Lock: Turn your debit card off in My Cards.

Notify Us Immediately

if you give out any personal or account information

Why scams work (and how to beat them.)

Scammers often rely on urgency, impersonation, and pressure to bypass your normal habits. Best practice: slow down, verify the source using official contact methods, and don’t be afraid to ask questions.

How to protect yourself.

Stopping fraudsters in their tracks is easier if you understand how they operate.

Think Before You Click

Avoid clicking on suspicious links or attachments.

Use Strong Passwords

Create unique passwords and update them regularly.

Verify Requests

If someone asks for personal information, confirm their identity through official channels.

Enable Multi-Factor Authentication

Add an extra layer of security to your accounts.

Red Flag Warning Signs

What Texas Tech Credit Union will never request from you.

If someone asks for any of the items below, treat it as a red flag and call us directly.

Your online banking username or password

“I need your login to verify your account.”

A verification code sent to your phone

“Read me the code you just received.”

Your full debit/credit card number

“Confirm the full card number.”

Your debit card PIN

“We need your PIN to stop fraud.”

Your CVV or expiration date

“Read me the three numbers on the back of your card.”

Clicking a link to “verify” a transaction

“Tap this link to confirm activity.”

What We Do to Protect You

We use advanced security measures, including:

Encryption

Protecting your data during every transaction.

Fraud Monitoring

Detecting unusual activity in real time

Secure Authentication

Multi-layered login protection

Related articles

NCUA federal insurance sign

What Is NCUA and Why It Matters to You

When you choose an NCUA-insured credit union, you’re not just banking—you’re protecting your hard-earned money. Read why it matters to you.

What Is NCUA and Why It Matters to You
Entering a password on a laptop

4 tips for creating a strong online banking password

As cybercrime becomes increasingly more common, it’s important to protect your online banking account with a strong password that hackers can’t crack.

4 tips for creating a strong online banking password