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Help is just a message away.
From checking your balance to learning about our products, Scarlet delivers instant answers—no waiting, no hassle.
Discover what Scarlet can do for you
Fast answers, effortless actions, and real support—right when you need it.
Check balances, transfer funds, make loan payments, and more!*
From loan rates to branch info, Scarlet’s got the answers.
Available 24/7 access via chat and phone, even on holidays.
Need extra help? Scarlet will route you directly to a team member.
Banking That Moves With You
Powered by CUNow™ — Our Virtual Branch Experience
From virtual assistants to easy loan applications and secure document sharing, CUNow™ is redefining what it means to bank with the Texas Tech Credit Union.
Get Answers Instantly
Bank With Scarlet Today
Start a chat or call to speak with Scarlet anytime and experience how CUNow™ is transforming the way Red Raiders bank.
Frequently Asked Questions
1
Scarlet is Texas Tech Credit Union’s new virtual assistant — your 24/7 banking companion. She can answer banking questions, guide you through online and mobile banking, and help you manage your accounts anytime, anywhere.
2
You can start a conversation with Scarlet directly on our website, look for the chat icon in the bottom corner of your screen.
3
Yes, Scarlet will answer the phone anytime you call the Texas Tech Credit Union. She will be able to assist you with your needs or connect you to a team member.
4
Yes! Scarlet is available online through chat and by phone. She even works holidays!
5
Yes, once your identity is securely verified, Scarlet can provide account-specific details like balances, transaction information, assist with loan payments and more.
6
Absolutely. Scarlet uses the same advanced encryption and authentication standards as our online and mobile banking platforms. Your privacy and security are always our top priorities.
7
If you need extra help or want to speak with someone directly, Scarlet can seamlessly connect you with a Texas Tech Credit Union team member during business hours. You can find business hours here.
8
CUNow™ is Texas Tech Credit Union’s virtual branch experience — a growing suite of digital tools designed to bring the in-branch experience straight to you. Scarlet is the first step in this evolution, making it easier than ever to bank wherever you are.
9
No downloads are necessary. Scarlet is built right into our website, so you can start chatting instantly.
* For account-specific information, members will need to verify identity.