FAQ's

Request a new card

Need a new card?
Stop by a branch and have a card printed today.

View locations here.

Report lost or stolen card

Debit Cards
1-800-472-3272, Option 2

Credit Cards
1-855-256-9155, Option 2

Debit card or ATM card disputes

To dispute a Debit or ATM card transaction, make an appointment with a financial officer.

Bill Pay

Pay one-time or recurring bills with ease.
Schedule payments in advance, and make sure your payments are received on time.

What do I do if my Online or Mobile Banking Registration says under review?
When you register for Online or Mobile Banking, the information you enter to verify your account must match what we have on file for you. If you have a new account, this is what you provided at account opening.

If you are notified your registration is under review, it typically is due to a small typo made while you were registering. No problem! We can get that verified and have your online account running with a quick call!

What do I do if my Bill Pay Registration says under review?
When you register for Bill Pay, the information you enter to verify your account must match what we have on file for you. If you have a new account, this is what you provided at account opening.

If you are notified your registration is under review, it typically is due to a small typo made while you were registering. No problem! We can get that verified and have your online account running with a quick phone call.

Wire Information

TTCU accepts both domestic and international wires. Just provide the following information to your external financial institution:

Receiver ABA:
311386073

Receiver Name:
Texas Tech Federal Credit Union
1802 Texas Tech Parkway Lubbock, TX 79409

Beneficiary (Our member receiving the wire): Beneficiary Name
Beneficiary Account Number
Beneficiary Address

*TTCU does not have a SWIFT number or BIC code.

Activate card

Debit Cards
1-800-472-3272, Option 1

Credit Cards
1-855-256-9155, Option 3

Change pin

Debit Cards
1-800-472-3272, Option 1

Credit Cards
1-855-256-9155, Option 7

Can I use my debit or credit card with Apple, Samsung or Google Pay?

Yes! All TTCU debit and credit cards can by added to Apple, Samsung or Google Pay. 

How can I block my card?

Give us a call at (806) 742-3606.

How can I reach support after hours?

After hours support can be reached at 1-877-546-1818.

What is my daily card limit?

Transaction Debit Card Credit Card
ATM Limit $500 $1,010
PIN Transaction $1,500 NA
Online Transaction $1,500 Available Balance
Signature Transaction $2,500 Available Balance
Cash Advance $500 $2,000
Daily Aggregate Limit $6,500 Available Balance

 

Security tips

How can I tell if an email is really from Texas Tech Credit Union?

All email communication from Texas Tech Credit Union will come from our email domain (the part after the “@”) of @texastechfcu.org.

How can I tell if a link is safe to click on?

When accessing a link from any form of online communication, it is good practice to hover your cursor over the link to see the destination it points to. Bad actors can make a link appear to be one thing but when clicking that link can lead to potentially malicious content or phish your personal info.

How do I fix issues with my web browser?

There are many different issues that can cause issues with a web browser displaying correct and current info or even getting a webpage to properly load. One of the most common fixes that will address many browser issues is to clear your browser cache. Browser cache will store elements or portions of a webpage that you have previously accessed to then load that page quicker next time you visit. Clearing this cache if you have problems with a webpage ensures you are getting the most up to date version that the site owner intended for you to see.

How will TTCU correspond with me or what info will we ask for?

TTCU will not ask for passwords, personally identifiable information, or other sensitive data unsolicitedly. As a best practice, it is best to not share this info with any outside party unless you have engaged and are actively doing business with them.

Why do I have to update my password?

It is important to keep your password fresh and not utilize the same password across multiple platforms. Given the number of data breaches that have occurred recently if you use the same password across platforms and any one of those is compromised – a hacker would subsequently have access to each one in which you duplicated the password.

Why is it important to keep my technology updated?

Microsoft, Google, Android, and any other technology provider are in a constant struggle to keep their products updated so that they are secure against the latest cyber crime techniques and exploits. It is up to the end user to be sure to apply these updates to minimize the risk of their technology being vulnerable.