Stronger Security
To protect the privacy and the security of your personal information, we are introducing a new security feature. The new security feature uses an image, called a PassMark™, and a Phrase which helps you to identify that you are at our Web site, not a fraudulent look-a-like site. Additionally, the new security feature provides you added safety by helping us to identify you and prevent unauthorized access to your accounts.
When you visit your branch office, you can identify us and we can identify you. Your PassMark™ and Phrase enable you to identify us over the Internet. When you enroll in our new security feature, you will select an image called a PassMark™ and a Phrase known only to you. Whenever you login we will show you this image and phrase so you can rest assured that you are accessing our real Web site and not an impostor site.
We can identify you by checking the computer(s) that you are using to access our Web site. Typically you will access our Web site from one or two computers, such as your work and home machines. Either way, our Web site will remember your computer, preventing potential fraudsters from logging into your account even if they acquire or guess your Login ID and password. Should you need to login from a different computer, such as an Internet café, we will take additional steps to verify your identity, through a series of Challenge Questions you set-up at the time of enrollment.
Above all, this new security feature provides a significant increase in your online banking security versus Login ID and password authentication without much change in your experience.
Login Instructions
To Login to your account, type in your Log-in ID.
If you have not signed up to access your account, you will need to get
a Log-in ID and Password from your financial institution representative.
The first time you log into the system, you will be asked complete your profile information and change your password.
Your Password is cAsE-SEnSitIvE. Make sure you don't accidentally have your CAPS LOCK on when submiting you Password.
Select the Submit button when you are ready to Login.
Upon successfully changing your Password, you will be asked to enroll in stronger login security by selecting an image, your PassMark™, and a Phrase. Then you will be asked to select and answer three (3) Challenge Questions. Follow the instructions on each page to complete this enrollment process.
3 Strikes and You're Out
If you miskey your Password three times the system will lock you out. This feature is a
security item that helps protect the system, the financial institution and your data. If this happens to you,
contact your financial institution representative.
Email Your Financial Institution
When you select the "Email" button that appears in the lower right-hand corner of the login page, an email window will appear. Use this window to send a message to your
financial institution. The email will not be secure, or encrypted, so you should not include any
sensitive information such as account numbers, passwords, etc. The email will occur in a
separate window from the Internet Banking session; therefore, you can send an email and return
to your secure Internet Banking session without compromising the security of your session.
There are two email templates: one before you’ve logged in, and one after you login to the
system. The "From" address will be empty in the first email template because the system has not
yet validated your identity. Type your email address in the "From:" field so your financial
institution can identify the sender. If you select the “Email” button after you have logged in
and the system has verified your identity, the email window will automatically populate the "From:"
field with your email address. |
